magrpe Posted April 13, 2011 Report Share Posted April 13, 2011 I reported an issue (no.165374) two weeks ago and have received absolutely no reply except for automated Emails. Previously I got at least a confimation from an engineer within a few days. This time nothing. Does SoftwareFX support still exist? are you guys busy? what gives? Yours frustratedly... Quote Link to comment Share on other sites More sharing options...
AngelR Posted April 18, 2011 Report Share Posted April 18, 2011 Thank youfor contacting us and sorry for the delays in replying you back. Your supportincident has been assigned to a senior support engineer and will have a high priority. A repro case will berequested to reproduce your behavior. You can rest assured we will help you toovercome this issue ASAP. Thank you for your patience and feedback, is very valuable to us. Quote Link to comment Share on other sites More sharing options...
magrpe Posted May 3, 2011 Author Report Share Posted May 3, 2011 Angel, I replied to your request for more information over two weeks and again have heard nothing back. This issue has now been outstanding for over a month and I have had no real support or answer to my questions at all during that time. Why is it taking so long for you to get back to me? I am growing increasing frustrated at the lack of support, please can you get back to me ASAP? It is now very urgent that this is resolved quickly. Quote Link to comment Share on other sites More sharing options...
AngelR Posted May 3, 2011 Report Share Posted May 3, 2011 Your incident is being handled from our support team who will provide you with the next steps to troublehoot this issue. Quote Link to comment Share on other sites More sharing options...
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