ptzedakis Posted November 29, 2009 Report Share Posted November 29, 2009 Hello, I am running the installer, provide the license and click on the NEXT button, only to find out than nothing happens. I only get the wait cursor for a few seconds and the installer just stays on the licensing page. My environment is: MOSS 2007 Standard Edition on Windows Server 2003 (x86). Can you help? Thank youPete Quote Link to comment Share on other sites More sharing options...
rocioZ Posted November 30, 2009 Report Share Posted November 30, 2009 Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached? Additionally, could you please provide us with additional information to properly troubleshoot this issue: - Which version of DataParts are you currently using? Please provide me with your product serial number. - Did you get any error message during installation? - Please send the InstallFx.log, usually created in temp folder (i.e C:\Documents and Settings\Administrator\Local Settings\Temp) - Please send the tool log file. This log file is located in the installation folder for DataParts 2007\Tools\DataParts2007_WADM.log Quote Link to comment Share on other sites More sharing options...
Sujit Posted September 14, 2010 Report Share Posted September 14, 2010 Hello -Did you have any luck with installing this product (DataParts 2.0 for SharePoint)? I am facing the same problem, wherein the installer hangs after entering the license and clicking in Next. Any help would be much appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
ptzedakis Posted September 26, 2010 Author Report Share Posted September 26, 2010 I managed to install the product. I did NOT have the same issue as you, so I suggest you contact them in provide them with the info they require. Quote Link to comment Share on other sites More sharing options...
rocioZ Posted October 7, 2010 Report Share Posted October 7, 2010 Sujit, Please contact our support staff directly at support[AT]softwarefx.com. They will be more than glad to assist you with the installation. Please include your product serial number as well. Quote Link to comment Share on other sites More sharing options...
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