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Alex Fleming

The base type 'System.Web.UI.MasterPage' is not allowed for this page. The type is not registered as safe.

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I downloaded and installed the trial version of Dataparts for Sharepoint 2007 about an hour ago. It broke my entire site giving the above error. I uninstalled the program and Sharepoint is still down (exact error)! What do I do?? Please respond ASAP.

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Site's back up again. Read an earlier post and renamed the web.bak to web.config as suggested. This is a pretty serious bug. Has it been resloved yet? I have to make a decision whether to buy this product for my organistion fairly soon. This isn't helping. Please let me know as soon as you can what the resloution is (if any). I've already emailed support with the affected web.config file.

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I would like to investigate this issue further. Could you please send an email to support [at] softwarefx.com with the web.config file that was generated after you installed the product attached? Please add Attn: Andre in the subject line.

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Hi Andre,

I emailed my web.config to tech support last Thursday as requested but have yet to receive a response. I've noticed a number of other users have had the same problem. Has this been resloved yet?

 

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 I was not able to find your support incident. Did you receive and automated confirmation from us? Did that contain an incident ID?

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 I have found your email inside our spam folder. I will analyze your config file and get back to you via email. For future reference, if you do not receive a confirmation next time you contact support, please try again from a different email address.

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In case my email is sent to your spam folder again.........

Thanks for getting back to me. I reinstalled the app and replaced the web.config with the one you sent me. It appeared to install successfully and I could view the webparts from the gallery. However, I

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Just in case my emails are still being sent to your spam folder............

Hi Andre,

 

Any update?

 

Regards,

 

Alex

 

From: Fleming Alex
Sent: 11 August 2009 14:55
To: 'Andre Goncalves'
Cc: 'Support@SoftwareFX.com'
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High

 

Hi Andre,

 

Please find attached the web.config file attached as requested.

 

Regards,

 

Alex

 

From: Andre Goncalves
Sent: 11 August 2009 14:47
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.

 

To avoid any confusion, could you please send me your web.config file as you have it now? We have made so many modifications to it I just want to make sure we are on the same page.

 

Regards,

 

Andre Goncalves

Junior Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com

 

From: Fleming Alex
Sent: Tuesday, August 11, 2009 9:32 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High

 

Hi Andre,

 

Any further update on this issue? If it can

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Just in case my last couple of emails are ending up in your spam folder again..... I'm including the error screenshots (see below) you requested too:

Posted Image

Posted Image



Hi Andre, Did you have any luck diagnosing the problem from
the screenshots I sent you?  As an aside, we

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