Does anyone at SoftwareFX actually do support on their products? I have a priority support license, and i send in obvious bugs in the application, and i get a standard 'we can't replicate this, please send a sample'. I imagine this dissuades some portion of users from even following up on the bug due the the time it can take to recreate code that has the bug. But when i do reply back with a sample that clearly illustrates the bug, they just stop responding. I have had one sample item in for 2 weeks that hasn't been responded on yet. Even a note to let me know that you were able to recreate the bug with the sample i sent you, and you are continuing to look into a fix, would be better then not responding at all. I am not really sure why we paid for this extra support if I don't get anything from it. At least on the forums I don't feel bad that no one ever answers 50% of the questions, since you don't have to pay for it.