TomasT

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Hi, In your post, you are basically reporting two issues: 1.- You are getting Invalid Chart FX license 3100000 in your production server. - Did you actually run the Chart FX production installation on that server? The 3100000 error typically occurs when ChartFX is simply unable to locate the license in the registry. If you did indeed install the product, are you running on a 64-bit server? 2.- You get a red x instead of a chart when running on a test server with the production license. The browser is unable to locate the image generated by the server. This could have something to do with the configuration of the PSS service that Chart FX uses to generate the images. Check whether the Software FX PSS service is running in the services console. Toggle it on/off and see if that changes the result in any way. Let us know what you find. Regards, TT

Hi, Sorry for all the issues caused by the installation. For now, simply uninstall DataParts for Add/Remove programs. We will be releasing a new installation package (RC1) later today. You can use that one to install again. Regards, TT

Hi. I am sorry for the issues you have been experiencing. Do the menues themselves work? in other words, can you navigate through the differnet screens? Are you having problems with the drop downs only? Or are you unable to select anything at all? We have not been able to reproduce this issue and it is the first report we receive of it. We thank you in adavnce for your help in while we try to figure this issue out. Regards, TT

Hi. For future inquiries, please make sure to post questions in the Chart FX Lite forum: http://forum.softwarefx.com/forums/31.aspx Now, in regards to your question, in the Lite version you will not be able to define a range of values on the X axis. You will need to define your range before passing data to the chart. Since the Lite version only works with a categorical X axis, there is no real scaling on that axis. Therefore, setting min and max values will not have an effect unless you define the range in terms of the index of the borderline points. For example, if you pass 10 points to the chart and only want to show points 3 through 6, you can do: chart1.AxisY.Min= 3; chart.AxisY.Max=6; Regards, TT

HI, Can you please send an email to support AT softwarefx DOT com and atach the web.config file for that particualr site? That way we can see if the configuration changes were done correctly. In the meantime, I believe you can access your site again by renming web.bak to web.config in the root of folder of the site. You will not be able to run dataparts for now. Save a copy of the modified .config in case we are able to isolate the problem and get your installation of dataprts working again. Regards, TT

Hi, Did you get any errors during installation? Please go to the services console in your server and make sure the Software FX PSS service is running. If it is not restart it. If that does not solve the issue, please provide some detials on the server wheer you are running this: -OS -Processor: 64bit or x86 -MOSS or WSS? Thanks TT

Hi, I believe this may have something to do with the fact that you are running a non-root site collection. At the momment our installer has some problems identifying sites anywhere other than the top-level. We are working on fixing this and will definitely have it come release time. In the meantime, you can add the web parts to the Web Part gallery manually. Simply go to All Site Settings and select the Web Parts Gallery item in the Galleries section. Once there, click on "new". A list with all the existing .webpart files will be displayed. The DataParts web parts should be there: Chart, AdvancedList,CardView,HorizontalGauge,RadialGauge,VerticalGauge and DigitalPanel Simply select all 7 web parts and click on "Populate". The web parts shold now show in the web part gallery. Please give this a try and let me know what you find. Regards, TT

Hi all, In the process of fixing known issues and improving the product towards its release, our development team may be required to perform breaking changes to the product

Hi all, With the help of some of you, we were able to identify and solve some problems configuring the product in the SharePoint servers. A couple of days ago, we updated our installation package to fix all known issues. If you were somehow affected by these problems or were simply unable to install DataParts, you can follow these simple steps to get the product up and running in no time: 1) If you were originally able to run the installation (even if it ended up failing), uninstall the product by going to Programs and Features (or Add/Remove programs for Win 2k3 Servers). Ignore any error messages and remove any shared files when prompted. 2) If present, delete the Software FX folder, typically found in C:\Program Files\ 3) Download the new DataParts Installer from: http://www.softwarefx.com/SfxTrial/GetCfxBeta.asp?BetaId=26 You will need to enter the email address you used to sign up for the beta. 4) Run the installation. It should proceed with no errors. If you do get an error message, please report it to support@softwarefx.com 5) After installing, please open the Services console in your server and make sure the Software FX PSS Service is running. If it is not, start it. That should do it. Thanks, TT

Hi This error typically means that the license is not present in the registry. Have you installed Chart FX on the server? Please note that running the installation in the server is required in order to create the right licensing information. Regards, TT

Thanks for contributing. As you noted, the problem was caused by the httpHandlers section inside system.Webserver. IIS 7 requires system.webserver while IIS 6 uses system.web. They can both coexist. The problem was that we had wrongly templated the change in iis 7 as <system.webServer><httpHandlers> while it should actually be <system.webServer><handlers>. So if you ran into this issue, what you can do is simply modify the section to "handlers" instead of "httpHandlers". This has been fixed already and any new installations will not present this problem. We are glad you are enjoying the product and we look forward to any feedback you may want to send our way. DataParts is our first product for the SharePoint platform and we understand that we have barely started to scratch the surface in terms of the potential for extensibilty and customization. Our plan is to continue to add web part components to the DataParts offering. br, TT

Hi. We have fixed the compatibility issues. Simply download the latest beta installer from http://www.softwarefx.com/SfxTrial/GetCfxBeta.asp?BetaId=26 Let me know if you continue to run into problems. Regards, TT

Hi all, We have finished pushing the new DataParts installer to our download servers. This new package should resolve the reported installation issues:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> - Installation on 64-bit machines - Installation on IIS 7 machines. - Installation on sites with multiple bindings. Please follow this procedure to ensure correct installation of DataParts: 1. Uninstall your current instance of DataParts (even if it did not install correctly) by going to Control Panel > Programs and Features (or Control Panel>Add/remove Programs in Win2k3 Server or older). 2. You will very likely get some error messages during the uninstall. Ignore them and simply click ok on all dialogs. When prompted, make sure to mark all shared files for removal. 3. Locate the original installation directory, typically C:\Program Files\Software FX. If present, delete the directory. 4. Download the new DataParts Installer from: http://www.softwarefx.com/SfxTrial/GetCfxBeta.asp?BetaId=26 After entering your email, you will be able to obtain the new package by clicking on the

Hi all, Just a quick update. There were some IIS configuration scenarios we were not contemplating when setting up the sharepoint environment. As of now, we have fixed all the known issues and are currently running some tests to make sure everything is in place. We should have an updated installer as well as instructions on how to fix any existing issues sometime during the weekend or monday. I will post here as soon as it is ready. Thank you for participating in the beta and for all your help. Regards, TT

One more thing, In the meantime, you can comment our the whole <system.webserver> section in the web.config. This will at least let you work with sharepoint again while we fix the issue. <!-- <system.webServer> <httpHandlers> <add name="Grid FX Resource Handler" path="GridFXResource.axd" verb="GET,HEAD" type="GridFX.WebForms.GridResourceHandler, GridFX.WebForms, Version=7.5.3243.31832, Culture=neutral, PublicKeyToken=a1878e2052c08dce" /> <add name="Software FX Dispatcher Handler" path="softwarefx/*" verb="GET,POST" type="SoftwareFX.WebForms.Internal.DispatcherHttpHandler, SoftwareFX.WebForms.Base, Version=7.5.3351.23303, Culture=neutral, PublicKeyToken=a1878e2052c08dce" /> </httpHandlers> </system.webServer>--> Regards, TT

Hi all, Thanks for all the feedback. we are actively working on this and have a good idea of what it could be. Could you pelase list the Sharepoint version you are running (MOSS, WSS, etc), operating system and processor (64-bit or 32-bit)? Up to now, we have been able to reproduce it on a 64-bit Windows 2008 server running IIS7 and MOSS, but it would be good to see what other scenarios are causing this issue. Thanks for all your help. TT

Lee, I am truly sorry for the inconvenience. This scenario is something we have not run into yet. I do suspect It may have something to do with the previous existence of Chart FX 7 in that site. Please note that uninstalling DataParts will roll back all changes and your site should work fine again. However, if you wish to troubleshoot this, we wil be happy to do so. If thats the case, and since we will likely need more information, I suggest handling the issue directly through our support system. Please send an email to support@softwarefx.com describing the issue. If possible, attach the web.config also. Once we figure out how to solve it, i'll post the solution back here. Regards, TT

Hi, Unfortunately, the Silverlight solution we currently have available is for client side rendering of server-generated charts. There are indeed plans of expanding our silverlight offering into a full blown Silverlight client. However, a clear roadmap has not yet been defined. I apologize for the inconvenience. Regards, TT

Divyesh, The Program Files folder is a client side location for the storage of items downloaded by the browser. In other words, that's where the browser stores the chart images once they have been been retrieved by your browser, but it is not where the server is saving the images. In your case, you see the images there because your are browsing the page in the same machine where you are hosting the application. When you host the application in IIS, Chart FX will use a special service called PSS in order to handle the creation of temporary files, thus eliminating the need of manually removing files from disk. Now, since the PSS service's handlers run in a separate web app, you will have problems when using forms authentication. The following article will provide instructions on what to do to resolve the issue: http://support.softwarefx.com/ShowArticleSep.aspx?Type=KB&Product=CfxNet70&Source=http://support.softwarefx.com/kb/762/1/009.htm Hope this helps. TT

Welcome to the DataParts for SharePoint 2007 Forum Creating DataParts was a great opportunity for Software FX to port its knowledge and experience in the creation of data visualization solutions to an essentially non-development platform like SharePoint 2007. Use this forum to reach out to the Software FX team and other DataParts users in order to exchange experiences, ask for help and share suggestions and comments. We thank you for using DataParts for SharePoint 2007 and hope you enjoy working with it. We look forward to receive all your comments in order to continue improving the product. Thank you. The Software FX Team

Hi, We have recentrly extended the beta for a couple more months. All you need to do is uninstall/reinstall with either the same installer or with the latest RC1 from our website. On the other hand, the beta will eventually expire and if you are pointing towards a fall release, you will need to obtain an actual development license at some point. Regards, TT

Hi, If you need a fully interactive chart, you will need ot use the .Net rendering format. Flash renders with very limited functionality (tooltips and highlighting only). What happens if you set HtmlTag to .Net? Do you get an empty placeholder on the page? Please remmember that .Net 6.2 was intended to be used in VS2003. If you are trying to debug on the local VS web server (cassini) instead of IIS, you may run into issues. TT

Stephen, On a regular ASP.NET web form, there is no limitation in regards to the number of charts added to the page. This may have something to do with the fact that you are working inside sharepoint. Are you using the .Net rendering format? Or are you rendering as image? What happens on the page? Do none of the charts work? Regards, TT