Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached?
Additionally, could you please provide us with additional information to properly troubleshoot this issue:
- Operating System?
- Is this a 32 or 64 bit machine?
- Are you using MOSS or WSS?
- Did you get any error message during installation?
- Please go to the services console in your server and make sure the Software FX PSS service is running. If it is not running, please start it.
- Can you send us your InstallFx.log file usually located at the temp folder.