Just in case my last couple of emails are ending up in your spam folder again..... I'm including the error screenshots (see below) you requested too:
Normal
0
false
false
false
EN-US
X-NONE
X-NONE
MicrosoftInternetExplorer4
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0in;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
Hi Andre, Did you have any luck diagnosing the problem from
the screenshots I sent you? As an aside, we’re finalizing some of our
budget spends for the rest of the year here at the moment. As you know, in
order for us to decide whether to purchase this product I really need to see it
working on our server. I’ve got about 10 days maximum before the deadline of
deciding whether to spend or not. After that point I’m afraid it’ll have to be
a no purchase by default. Regards, Alex From: Fleming Alex
Sent: 17 September 2009 12:31
To: 'Andre Goncalves'
Cc: 'Support@SoftwareFX.com'
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, Please find attached screenshots of the
bugs/errors that are occurring. Error 1 relates to adding a softwarefx webpart
to the page and then clicking the “Open the tool pane” link. Error 2 relates to
editing the webpart and being unable to select a data source. The data source
“links” do nothing so to speak. They act like mere static text. I’m using
IE 7 as my primary browser. Regards, Alex From: Andre
Goncalves
Sent: 16 September 2009 21:52
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Thank you for the information on your
server. Could you send me more information on the JS error you are getting?
Which browser are you using? If possible, can you send
screenshots? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Tuesday, September 15, 2009 6:24 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Just to follow up I’ve attached a complete system spec of the
server in question. It may be of some
use. Regards, Alex From: Andre
Goncalves
Sent: 14 September 2009 16:16
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, I have created a new license I would like
you to try. Please run SfxLicense.exe /Load again, but this time using this
attached license. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Monday, September 14, 2009 10:10 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Of course, I forgot. Sorry about
that. Regards, Alex From: Andre Goncalves
Sent: 14 September 2009 14:48
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Unfortunately Outlook blocked your
attachment. Could you please rename the extension and resend
it? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Monday, September 14, 2009 6:37 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Sorry for not getting back to you sooner. Please find attached the
Reg file key as requested. Yes, our server is a 32 bit
machine. Regards, Alex From: Andre Goncalves
Sent: 10 September 2009 15:10
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Nice to hear you are back. After
running SfxLicense, the key you had manually removed from the registry should
have been replaced. Could you export that key and send it to me? Also, I
believe I have asked this before, but you are running a 32 bit machine,
right? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Wednesday, September 09, 2009 9:42 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, I’m back from leave. Is it ok to proceed
with debugging now? Regards, Alex From: Andre
Goncalves
Sent: 31 August 2009 17:21
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Ok, we will resume debugging when you come back. Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Monday, August 31, 2009 12:22 PM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, Well in the next 15 minutes or
so….:) Alex From: Andre Goncalves
Sent: 31 August 2009 17:18
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Thanks for let me know you will be away. Is
this effective immediately? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Monday, August 31, 2009 12:19 PM
To: Andre Goncalves
Cc: StagingNewTool
Subject: FW: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Just letting you know I’ll be out of the office until the 8th
of September. Hopefully we’ll have this solved shortly thereafter. J Regards, Alex From: Fleming Alex
Sent: 31 August 2009 10:06
To: 'Andre Goncalves'
Cc: 'Support@SoftwareFX.com'
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, I removed the registry entry as requested and ran SfxLicense again
but got nearly the same error namely:DataParts
Error: An error occurred while rendering this product.There was a problem
verifying the license for this product (10040000).Regards, AlexFrom: Andre Goncalves
Sent: 28 August 2009 19:38
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Please try locating and removing the
following entry from your registry: HKEY_CLASSES_ROOT\Licenses\
B93BDEAB-AB2E-4DFC-8DC3-F69A9CD12088 Then run SfxLicense again, with the
same parameters as before. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Friday, August 28, 2009 12:39 PM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, I ran the program as directed and got a
slightly different error when I added one of the software fx web parts :
DataParts Error: An error occurred while rendering this product.There was a problem
verifying the license for this product (10040000).Regards, Alex From: Andre Goncalves
Sent: 26 August 2009 17:24
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Here is your license extension, good for
another 30 days. You will need a program called SfxLicense to install the
attached license in your machine. To avoid this email being blocked, I did not
attach the exe. Here is a link from where you can download it. ftp://ftp.softwarefx.com/files/temp/AndreG/SfxLicense.exe Just run the SfxLicense program with the following
parameters (make sure you have both the program and the attached License.lic on
the same folder). SfxLicense.exe \Load License.lic Let me know if you
run into any issues. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Tuesday, August 25, 2009 5:21 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, I replaced the original file with the one
you sent me and I got the following license error: DataParts
Error: An error occurred while rendering this product.The license for
this product has expired (00010000).Is there anyway I can extend this without reinstalling the
software again? Regards, Alex From: Andre Goncalves
Sent: 24 August 2009 20:40
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Thank you for sending me that file. Please
make sure you have it backed up, replace it by the attached and give it a try.
Let me know what you find. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Monday, August 24, 2009 5:00 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Please find attached the file as requested. The Software FX PSS
Service is up and running. Regards, Alex From: Andre
Goncalves
Sent: 20 August 2009 22:18
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Alex, I believe we have made some progress in
getting our component to run with Bamboo’s calendar. Please locate and send us
the following file. C:\Program Files\Common Files\Microsoft Shared\Web
Server
Extensions\12\config\wss_custom_wss_minimaltrust_fe73c39f-87c1-49c9-999d-b0409fa00f35.config If
you cannot find that file, please locate and find: C:\Program Files\Common
Files\Microsoft Shared\Web Server Extensions\12\config\wss_custom_wss_minimaltrust.config Also,
please take a look at the Services the machine is running (Administrative
Tools\Services). If you can find a service called Software FX PSS Service,
please make sure it is running. Let me know either way. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Tuesday, August 18, 2009 5:09 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Andre, I
received an installed error regarding the non-existence of a particular site.
It stated that it couldn’t install the software on a particular site as it no
longer existed. However, it proceeded to install on the remaining sites
without any problems. I didn’t receive the error you sent me
though. Regards, Alex From: Andre
Goncalves
Sent: 17 August 2009 16:55
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Alex, I believe we have successfully reproduced your
issue. It seems our component conflicts with another component you have
installed on your server, the Bamboo Team Calendar. While we work on making
sure that both products are compatible, could you please confirm whether or not
you saw the message bellow while installing our
component? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Friday, August 14, 2009 7:40 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Any update? Regards, Alex From: Fleming Alex
Sent: 11 August 2009 14:55
To: 'Andre Goncalves'
Cc: 'Support@SoftwareFX.com'
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Please find attached the web.config file attached as
requested. Regards, Alex From: Andre
Goncalves
Sent: 11 August 2009 14:47
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. To avoid any confusion, could you please send me your
web.config file as you have it now? We have made so many modifications to it I
just want to make sure we are on the same page. Regards, Andre GoncalvesJunior Product
Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Tuesday, August 11, 2009 9:32 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Any further update on this issue? If it can’t be resolved don’t
worry about it. We were quite happy using Excel Services for most of our
reporting needs in any case. I was only going to purchase the product for
quick status report type queries. Please let me know as soon as you can if you
feel this is a dead-end we’re going down and there’s nothing else you can do.
Regards, Alex From: Fleming Alex
Sent: 07 August 2009 10:57
To: 'Andre Goncalves'
Cc: 'Support@SoftwareFX.com'
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, That fixed the runtime error but I still have the original
Javascript error when I try to configure any of the software FX web
parts. We appear to be back to square one…. Regards, Alex From: Andre Goncalves
Sent: 06 August 2009 17:46
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Seems to be the same problem as before,
just a different dll. Search for GridFX.WebForms and replace the dll version
for the appropriate one (3243 I believe). Let me know what
happens. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Wednesday, August 05, 2009 6:49 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Andre, Sorry about not getting back to you
sooner. We’ve had a long Bank holiday weekend over here plus your email is now
going to my spam folder. I made the necessary changes below to my
web.config i.e. changed my DLL version to 7.5.3419.20291 but I still received a
run time error: Event Type:
WarningEvent Source: ASP.NET 2.0.50727.0Event
Category:
Web Event Event
ID:
1310Date:
05/08/2009Time:
11:43:01User:
N/AComputer:
MAYOINTRANET4Description:Event code: 3008 Event message: A configuration error
has occurred. Event time: 05/08/2009 11:43:01 Event time (UTC): 05/08/2009
10:43:01 Event ID: 6bfb26169670472986f79f303b727999 Event sequence: 9 Event
occurrence: 3 Event detail code: 0 Application information:
Application domain:
/LM/W3SVC/607634315/Root-2-128939423793588060 Trust level:
WSS_Custom Application Virtual Path: /
Application Path: C:\Inetpub\wwwroot\wss\VirtualDirectories\6490\
Machine name: MAYOINTRANET4 Process information:
Process ID: 7248 Process name: w3wp.exe
Account name: MAYO_DOMAIN\administrator Exception
information: Exception type: ConfigurationErrorsException
Exception message: Could not load file or assembly
'GridFX.WebForms, Version=1.5.0.0, Culture=neutral,
PublicKeyToken=a1878e2052c08dce' or one of its dependencies. The located
assembly's manifest definition does not match the assembly reference.
(Exception from HRESULT: 0x80131040)
(C:\Inetpub\wwwroot\wss\VirtualDirectories\6490\web.config line 124)
Request information: Request URL: http://mayointranet4:6490/_layouts/error.aspx Request path: /_layouts/error.aspx
User host address: 10.54.0.20 User:
MAYO_DOMAIN\administrator Is authenticated: True
Authentication Type: NTLM Thread account
name: MAYO_DOMAIN\administrator Thread information:
Thread ID: 1 Thread account name: MAYO_DOMAIN\administrator
Is impersonating: True Stack
trace: at System.Web.Configuration.ConfigUtil.GetType(String
typeName, String propertyName, ConfigurationElement configElement, XmlNode
node, Boolean checkAptcaBit, Boolean ignoreCase) at
System.Web.Configuration.HttpHandlerAction.InitValidateInternal()
at System.Web.Configuration.HttpHandlersSection.ValidateHandlers()
at System.Web.Configuration.HttpHandlersSection.FindMapping(String verb,
VirtualPath path) at
System.Web.HttpApplication.GetHandlerMapping(HttpContext context, String
requestType, VirtualPath path) at
System.Web.HttpApplication.MapHttpHandler(HttpContext context, String
requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
at
System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously) Any ideas? Regards, Alex From: Andre Goncalves
Sent: 31 July 2009 16:23
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Ok, we were able to figure out what the issue was. On the
web.config we sent you, we specified the wrong version. Could you please check
to see what version of SoftwareFX.WebForms.Base.dll file you are using? Then,
do a serch for SoftwareFX.WebForms.Base (without the .dll extension) and you
should find two entries. Those will have a version (Version=7.5.2500.0).
Substitute that for what you currently have and it should work. If
possible, please try to get back to me within the hour. The developer that has
been working with us on this issue is about to leave for vacation and will not
be back for a couple weeks. We could include someone else in this, but I would
prefer if we had your system up and running before he left. Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Friday, July 31, 2009 11:12 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, I replaced the web.config file with the one you sent me but got a
run time error when I checked the site. I checked the event log and
here’s the error in more detail: Event
Type: WarningEvent
Source: ASP.NET 2.0.50727.0Event
Category:
Web Event Event
ID:
1310Date:
31/07/2009Time:
16:08:23User:
N/AComputer:
MAYOINTRANET4Description:Event code: 3008 Event message: A configuration error
has occurred. Event time: 31/07/2009 16:08:23 Event time (UTC): 31/07/2009
15:08:23 Event ID: 615c2f60fdd04cadb1c88117291fb55a Event sequence: 19 Event
occurrence: 7 Event detail code: 0 Application information:
Application domain:
/LM/W3SVC/607634315/Root-1-128935251075199854 Trust level:
WSS_Custom Application Virtual Path: /
Application Path: C:\Inetpub\wwwroot\wss\VirtualDirectories\6490\
Machine name: MAYOINTRANET4 Process information:
Process ID: 2256 Process name: w3wp.exe
Account name: MAYO_DOMAIN\administrator Exception
information: Exception type: ConfigurationErrorsException
Exception message: Could not load file or assembly
'SoftwareFX.WebForms.Base, Version=7.5.2500.0, Culture=neutral,
PublicKeyToken=a1878e2052c08dce' or one of its dependencies. The located
assembly's manifest definition does not match the assembly reference.
(Exception from HRESULT: 0x80131040) (C:\Inetpub\wwwroot\wss\VirtualDirectories\6490\web.config
line 123) Request information: Request URL: http://mayointranet4:6490/_layouts/error.aspx Request path: /_layouts/error.aspx
User host address: 10.54.5.177 User:
MAYO_DOMAIN\fleminga Is authenticated: True
Authentication Type: NTLM Thread account
name: MAYO_DOMAIN\administrator Thread information:
Thread ID: 8 Thread account name: MAYO_DOMAIN\administrator
Is impersonating: True Stack
trace: at System.Web.Configuration.ConfigUtil.GetType(String
typeName, String propertyName, ConfigurationElement configElement, XmlNode
node, Boolean checkAptcaBit, Boolean ignoreCase) at
System.Web.Configuration.HttpHandlerAction.InitValidateInternal()
at System.Web.Configuration.HttpHandlersSection.ValidateHandlers()
at System.Web.Configuration.HttpHandlersSection.FindMapping(String verb,
VirtualPath path) at System.Web.HttpApplication.GetHandlerMapping(HttpContext
context, String requestType, VirtualPath path) at
System.Web.HttpApplication.MapHttpHandler(HttpContext context, String
requestType, VirtualPath path, String pathTranslated, Boolean
useAppConfig) at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously) Regards, AlexFrom: Andre
Goncalves
Sent: 30 July 2009 15:27
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, Thank you for that information. We have
found a couple more lines of code in missing from your web.config. Can you give
the attached a try? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Thursday, July 30, 2009 6:15 AM
To: Andre Goncalves
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Sorry about the delay in getting back to you. Please find details
of our sharepoint box below: · Windows Server 2003, Enterprise Edition, SP 2.·
AMD Opteron Processor 275· 2.20 GHZ·
3.75 GB RAM·
32 bit·
IIS 6.0 Regards, Alex From: Andre
Goncalves
Sent: 28 July 2009 14:55
To: Fleming Alex
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident. Hi Alex, After sending you the previous email I have
spoken to the person responsible for the installer. Besides the questions I
have previously asked, would you mind sending me more information about your
machine such as operating system, IIS version, 64 or 32 and whatever else you
think might be relevant? Regards, Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com From: Fleming Alex
Sent: Tuesday, July 28, 2009 6:58 AM
To: Andre Goncalves
Cc: StagingNewTool
Subject: RE: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Importance: High Hi
Andre, Thanks for getting back to me. I reinstalled the app and replaced
the web.config with the one you sent me. It appeared to install successfully
and I could view the webparts from the gallery. However, I’m unable to
configure any of the webparts. I keep getting a javascript error ("object
expected error") for all the software FX
dataparts. This is the exact error another user posted to your forum some
time ago (http://community.softwarefx.com/forums/t/10294.aspx ). How do I resolve this
issue? Regards, Alex From: Andre Goncalves
Sent: 27 July 2009 16:45
To: Fleming Alex
Subject: Software FX - 'System.Web.UI.MasterPage' Forum incident.
Dear
Alex Fleming,
I
have asked one of our developers to take a look at the file you have sent
us. He has found that the file was missing the following line under the
SafeControl node:
<SafeControl
Assembly="System.Web, Version=2.0.0.0, Culture=neutral,
PublicKeyToken=b03f5f7f11d50a3a" Namespace="System.Web.UI"
TypeName="*" Safe="True"
AllowRemoteDesigner="True" />
I
have manually added that line to the right place on the file you have sent me
and attached it to this email. If possible, I would like for you to try our component
again, either rename and use the attached web.config or manually add the line
above to the right location and report back to us. It seems our installer
failed in adding that line automatically.
I
would also like to take this opportunity to thank you for contacting us with
your issue. We find feedback from our customers to be very important since it
helps us build a better product.
Regards,
Andre GoncalvesJunior
Product Manager
=========================
Software FX, Inc.
5901 Broken Sound Parkway NW, Suite 400
Boca Raton, Florida 33487 USA
561-999-8888
561-998-2383 fax
www.softwarefx.com